Write two letters on acceptance and refusal to
问题详情
Write two letters on acceptance and refusal to the following claim letter respectively for the exporter after reading the following letter.
Dear Sirs,
We refer to sales contract No．508 covering the purchase of 200 metric tons of white cement.
We telexed you on 17May informing you that the consignment arrived on 20 April.
On inspection, we found that 180 bags had burst and that the contents, estimated at 9000kg, had been irretrievably lost.
We proceeded to have a survey report made．The report has now confirmed our initial findings．The report indicates that the loss was due to the use of substandard bags for which you, the suppliers, are responsible.
On the strength of the survey report, we hereby register our claim against you as follows:
Short delivered quantity GB￡180
Survey charges GB￡50
Total claimed GB￡230
We enclose survey report No．TS6478 and look forward to early settlement of the claim.
Yours faithfully,
参考答案
Reply Letter 1
Dear Sirs,
Thank you for your letter of 20th May on which you lodge a claim for short delivery of 9000 kg of white cement.
We wish to express our deep regret at this incident．We have checked with our warehouse and discovered that part of your consignment was not packed in 5-ply paper bags as specified in the contract．This was due to the negligence of our warehouse staff.
We are most concerned to maintain our long-standing trading relationship．We therefore enclose a cheque for GB￡230 in full and final settlement of your claim.
We trust that this unfortunate error will not adversely affect our future relations.
Yours faithfully,
Reply letter 2
Dear Sirs，
Thank you for your letter of 20 May on which you lodge a claim for short delivery of 9000 kg of white cement．We feel sorry for the loss you have sustained.
We have investigated the matter thoroughly．As far as we can ascertain, the goods were in first class condition when they left here．The bill of lading is evidence for this.
It is obvious that the damage you complain about must have taken place during transit．It follows, therefore, that we cannot be held responsible for the damage.
We therefore advise you to make a claim on the shipping company, Emperor Line, who should be held responsible.
We are grateful that you have brought the matter to our attention．If you wish , we would be happy to take issue with the shipping company on your behalf.
We look forward to resolving this matter as soon as possible.
Yours faithfully,
