A-A+
The passage suggests that bank managers failed
问题详情
The passage suggests that bank managers failed to consider whether or not the service improvement mentioned ______.
A．was too complicated to be easily described to prospective customers.
B．made a measurable change in the experiences of customers in the bank"s offices.
C．could be sustained if the number of customers increased significantly.
D．was an innovation that competing banks could have imitated.
参考答案
正确答案：B
解析：句子理解题。第二段第一句所说的提高服务，没有被银行管理者考虑是否能：丸太复杂，不易对客户描述。反之，此点是最易描述的。第二段最后一句。B．造成客户在银行感觉的变化，正是该银行失败的原因。C．客户多后，是否还能维持，原文没有相应的文字支持。D．将此银行服务水准提高到和其竞争者同级别，原文没有相应的文字支持。
