A-A+
What is the key factor of reducing the risk of
问题详情
What is the key factor of reducing the risk of a CRM solution？
A.complete customer files
B.retention of customers
C.good relationship with customers
D.broad preferred channels请帮忙给出正确答案和分析，谢谢！
参考答案
正确答案：B
B。从文中第五段“Makesureyourorganizationiswellawareofthehighcostofcustomerattritionandfocusesonimprovingretention．increasingloyalty．”可知，确保你的组织充分意识到留住顾客，增强诚信的重要性，retention与选项B中为重复关键词。
