A-A+
When a customer finds that his purchase has a
问题详情
When a customer finds that his purchase has a fault in it the first thing he should do is to______ .
A．write a firm letter of complaint to the store of purchase
B．show some written proof of the purchase to the store
C．complain personally to the manager
D．threaten to take the matter to court
参考答案
正确答案：B
解析：细节题。第一段第一句“the first step is to present the warranty(保单)or any other helpful records at the store of purchase”得知维权第一步是出示购买商品的书面凭证。
