A-A+
What is the premise of customer satisfaction
问题详情
What is the premise of "customer satisfaction level", according to the passage？
A．Good service and quality.
B．Different treatments to different customer groups.
C．Making money.
D．Full understanding of customer needs.请帮忙给出正确答案和分析，谢谢！
参考答案
正确答案：D
语义理解题。由尾段最后几句可知，在考虑客户满意度前首先要全面了解客户的需求，故答案为[D]。由文中的两个例子可知优质的商品和服务并不见得能让消费者领情，故排除[A]。差异性对待是让客户满意的方法而不是前提，故排除[B]。赚钱是目的而不是前提，故排除[C]。
